LawSure Insurance is a trading style of LawSure Direct Limited whose registered office is 3 Blacklands Crescent, Forest Row, West Sussex RH18 5NN . Registered in England No. 3304072. Lawsure Direct Ltd is authorised and regulated by the Financial Conduct Authority, Registration Number 533855.
Our complaints procedure
We aim to provide you with a first class service. If we have not delivered the service that you expect we would like the opportunity to put things right. Initially please raise your concerns with your usual business contact. An investigation will then be carried out in an attempt to resolve your complaint and a final response issued. However, if resolution is not possible we will issue a response within eight weeks of your original complaint.
What to do if you are still not satisfied
If you are still not satisfied, LawSure Insurance is regulated by the Financial Conduct Authority whose arbitration service is the Financial Ombudsman Service, and you may be able to refer your complaint to them.
Financial Ombudsman Service
South Quay Plaza, 183 Marsh Wall, London E14 9SR
Tel: 0845 0801800
Your rights as a customer to take legal action remain unaffected by the existence or use of any complaint procedures referred to above. However, the Financial Ombudsman Service will not adjudicate on any cases where litigation has commenced.
LawSure Insurance is a member of the Financial Services Compensation Scheme [FSCS]. This scheme provides compensation in case any of its members go out of business or into liquidation and are unable to meet any valid claim under its policies. You may be entitled to compensation from the scheme it we cannot meet our obligations.
Further information about compensation scheme arrangements is available from the FSCS.