Mandy has over 25 years experience in line management and consulting, predominantly in the financial services industry, and has a track record of successfully implementing projects and programmes.
Mandy’s consulting work included business and marketing strategy development, change and programme management predominantly within financial services, including the Lloyd’s market. She has detailed expertise in managing the ‘customer experience’. She has been personally involved in designing customer contact centres, segmenting markets and determining customer groupings, researching and developing new products, and formulating media strategy and overseeing its implementation. Before becoming a consultant, Mandy worked for RSA and then for MORE TH>N where she programme managed the launch of MORE TH>N. Mandy holds an MBA, a BA in Marketing with French and a Diploma in Marketing from the Chartered Institute of Marketing.